These apply to UK accommodation bookings only.
Due to recent government guidelines unfortunately, we remain closed and hope to be open on 4th July 2020, circumstances are changing daily and we aim to provide an update as when we can share further news.
We are also advising all guests travelling on or before 30th June 2020 to make changes to their travel plans, by either calling or emailing us if you have not already been contacted. We will be waiving any admin fees and you may request a change to the start date of your booking by up to 12 months, subject to availability. Any bookings July onwards have not been effected and will be going ahead unless further advice is given.
COVID-19 Update: As of 29th May 2020
To our guests and partners,
We hope you are well and keeping safe.
With the recent government advice unfortunately, we remain closed and hope to be open on 4th July 2020, circumstances are changing daily and we aim to provide an update as when we can share further news. We are currently taking booking July onwards as we are hopeful to be given the green light but if for any reason we have to extend our closure date due to government guidelines we will allow guest to move their booking to an alternative date within a 12 month period, subject to availability.
Please take into consideration once we are open as per government advice, communal facilities such as the swimming pool, sauna & gym will be closed but all other facilities will be open. We will be following social distancing guidelines and request our guests to do so to. Procedures and processes have changed on-site to safeguard guests and we request those who have symptoms of the coronavirus to stay at home, self-isolate and call the non-emergency line 111.
We appreciate during these difficult times there is a lot of uncertainty and challenges and would like to reassure all our guests and partners that we are trying to deal with enquiries as quickly as possible and for those considering to come in July (if open) we have put in place sufficient safety measures to avoid contact and allow guests to have a break from their current environment in a safe manner.
We are continuing to have an influx of calls and emails like before and are working as best we can to make this period go as smooth as possible. Since the recent government advice we have:
- Briefed all staff on social distancing and how to safeguard themselves and our guests
- Are implementing safety measures on-site to maintain social distancing and government guidelines
- Further enhanced hygiene procedures for all staff;
- Deep cleaned all properties
- Requested staff/cleaners to avoid close contact with guests
- To safeguard all parties, request access to the office to be one person at a time (when open)
- Closed all communal facilities such as the swimming pool, sauna & gym
Due to the current circumstances, guidelines and concerns within families, we are also making a temporary amendment to our booking conditions. Our guest’s wellbeing is of top priority and even with recent government advice we understand that some guests still may want to make changes to their travel plans.
For new and existing UK bookings only, we are accommodating guests who would like to amend their arrival date on or before 30th June 2020*, guests may request a change to the start date of their booking by up to 12 months, subject to availability. These terms will also apply for those guests in June 2020 who are still not comfortable and would like to move their booking forward to a more convenient date.
We will be waiving any administration charges for the change but depending on the cost of the accommodation of the new booking, you may have to make a further payment or may receive a partial refund with respect to the cost of accommodation. With any balance that is due or outstanding, this must be paid based on the initial booking terms and date to confirm your new booking date.
*Guests will need to contact us at least 72 hours before their scheduled arrival date, if not already contacted.
During this difficult period we would like to say a big thank you to all those who have been understanding, polite and thankful to our team as they help you with your holiday. It means a lot and makes a real difference as we work through these unique and challenging circumstances.
Please give us a call on 07546 336650 if you have any questions or concerns about your booking, reception phones will be open from 9am to 4pm, if no-one is available please leave us a message and we will get back to you as quickly as possible.
We will update this page should our policy on this changes.
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I’m due to arrive at a property in the next few weeks, can I get a refund?
You can move your holiday dates to a later date free of charge if your arrival date is on or before the 30th June 2020, subject to availability with no admin fees. For bookings starting July onwards, our standard terms and conditions apply and no refund is applicable.
Can I speak to somebody about my holiday / property?
Yes, feel free to give us a call and we will do our best to help whether that is with your current booking or a new one. Please ensure you have seen the above question before calling as this will further advise on your booking.
How else can I contact Kennacott Court to transfer my booking?
You can email our customer care team directly at email@example.com. Please include your Surname and Booking Reference in the email. Do not include payment information or any other personally identifiable information within the email. Our customer care team will contact you as soon as possible, we ask that you bear with us during this period.
Will Kennacott Court’s facilities be affected?
Unfortunately, due government advice and social distancing our communal areas such as the swimming pool, sauna and gym etc are closed until further notice. The sports barn, tennis/badminton courts and games room will remain open for now with limited numbers allowed inside at one time however this is at the discretion of Kennacott Court if required.
Where can I receive more information about coronavirus?
We would advise you to check the GOV.UK website for the most up to date information. https://www.gov.uk/coronavirus